Technical Support (d/f/m)

IMMEDIATELY | FULLTIME (40h/week)

We are Cashlink

Help our partners to find easy solutions to their questions in regards to our software solution so that they can focus on serving their investors.

We are Cashlink – a financial technology company offering one of the leading software solutions for asset tokenization. Our clients benefit from all building blocks, services and licenses needed to run an investment platform for tokenized securities.

We’re excited to get to know you!

Your mission…

  • be the first point of contact for all customer requests coming from our partner organisations
  • prioritize customer requests and find solutions that work for the customers and the team
  • communicate with the product managers and development team and define bugs spotted by our partner organizations
  • keep our knowledge base and software documentation up to date and documents solutions to common issues
  • give input for new features based on your interactions with our customers

Your Profile…

  • has at least 1 year of experience in (technical) support, work experience in a startup is an advantage.
  • has knowledge and experience in working with service desk software, preferably Jira Service Management
  • is fluent in German and English
  • has experience working with Scrum 
  • being able to read and understand small pieces of software code is an advantage

What we offer…

  • the possibility to work remotely or in our quiet office in Frankfurt a.M. (skyline view included)
  • the choice of your own equipment, which is needed to make you feel comfortable
  • a place in a diverse team of experts with a lot of practical knowledge about digital securities and tokenization
  • continuing education and coaching opportunities
  • Pioneering spirit, exciting tasks and flexible working hours

How we work

We are a group of people thriving to create something extraordinary expanding our horizons every day. We are on the constant search for new challenges.

Our mission is to create better opportunities for everyone by creating digital solutions. We take this message very seriously and live it out in our working life. That’s why we are a diverse team and we welcome every person to be part of it.
Lars Olsson CPO Cashlink
Lars Olsson
Chief Product Officer

Become a Technical Support (d/f/m)* at Cashlink

We’re excited to get to know you! For now, all we need is a short CV (1-2 pages) to help us get back to you shortly. If you have any questions please contact Kerstin Dannenberg.